Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Fedex or UPS with tracking and drop-off without signature. If you prefer delivery by USPS or UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

Product Listing & Pricing

 AirFreshWholesale strives for accuracy in all item descriptions, pictures, compatibility references, detailed specifications, pricing, links and any other product-related information listed or referenced on our website. Due to human error and other factors we cannot guarantee that all item information including descriptions, pictures and pricing or any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error,AirFreshwholeSale shall at its sole discretion have the right to refuse and/or cancel any order for said product and correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from AirFreshwholeSale are provided as resources to customers looking for additional information and/or professional opinion. AirFreshwholeSale does not assume responsibility for the claims and/or representations made on these or any other websites.

 

Store Credit Policy

Store credit can be applied on item's that experienced valid issue and photo proof of damage during shipping.

 

Returns Policy

 

No returns without a RMA (return material authorization). 25% restocking fee applies. However, returns will be approve once authorized by AirFreshWholesale company. If their was a problem due to AirFreshWholesale end we will occur the shipping cost. AirFreshWholesale reserves the right to authorize any product exchanges. If any product is accepted for exchange, an RMA number will be issued and a credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items and additionally items for which we pay the shipping will be only refunded less our original shipping costs. All customers are responsible for all shipping charges on returned of the items or missed deliveries AirFreshWholesale reserves the right to determine which party will be responsible for the shipping charges on the replacement or exchange items.

 

Backorders

 

Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer. Special order items please allow extra delivery time, to prevent unnecessary delays please call in advance to verify if products are in stock. In the event that some or the entire inventory required to fulfill the order is out of stock a backorder will automatically be generated for the items not shipped on the order. Web site stock status is only a guide to likely availability as no items are guaranteed to be available at all times and all merchandise on hand is subject to prior sale. Backorders are held open until the item is shipped from the manufacturer unless the item is sold out or discontinued

 

Damaged Goods

 

All damages must be reported within 72 hrs of receiving shipment to our Customer Service Department at 408-827-1147. Email us sales@airfreshwholesale. If unable to reach us during business hour please leave a message and we will return your call. Please verify all paperwork and the carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return.

 

Shipping Policy

 

There are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement. Our customer care representative will telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card.

Redelivery Fees

If the shipping address entered in the order is an invalid address and a change of address is requested by customer after shipment has been made, a fee of $15 per package is charged to the customer.  This is a fee that our shipper FedEx charge us for change of address.

Shipping Delays

We are not responsible for delays in shipments. Products that are refused or returned because of late arrival are subject to the 35% restocking charge. It is the customer's responsibility to check the shipping schedules and determine approximate delivery time to the destination, allowing 2 business days to process orders. Weekends and holidays do not count as shipping or order processing days.